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Alisiane Dog Grooming in Kent

Cancellations / Missed Appointments / No Show


We of course understand that sometimes appointments have to be cancelled if an emergency occurs or circumstances outside of your control happen. In such cases we do politely ask that you give us at least 24 hours notice where you can and where possible as we have a waiting list of customers.


We reserve the right to charge a fee of £15.00 for appointments that are missed, customers do not show or are cancelled within less than a 24 hour notice period payable prior to any future booking.


Appointments which are 30 minutes late (or more) will in most cases require re-scheduling and a missed appointment fee of £15.00 will apply.


Dematting Policy


We expect minor matted areas of fur and coats as part of the usual grooming service and please note this takes a lot of work to undertake and ensure your pet is comfortable and happy. We will always do what is appropriate for your dog and will assess each dog on an individual basis. If we feel that after this assessment that the best course of action is to remove and clip the fur completely and this can be achieved on the day we will discuss the procedure and cost with you. In such cases where we feel your dog will become stressed or anxious by this we will refer you to your vetinary practice for further advice and consult with you on the best course of action going forward.


To demonstrate our good, safe practice and standards and as members of the Pet Industry Federation and British Dog Grooming Association, we abide by sector specific charters including the Animal Welfare Act (2006) and will always do what's best for your dog no matter what.


Many of our clients love our coat spritzer. Why not keep him or her smelling fresh in between grooms and purchase a bottle to take home?


Can't make your appointment? 


Please let us know within 24 hours where possible.


Thank you.